How
to communicate productively in today's changing workplace
A
perfect learning opportunity for team members to learn how to
work better together and energize team productivity.
-
Class consists of ten 4-hour sessions with
participation-style classes.
-
Instructor is uniquely qualified with successful business and
teaching background.
Class size is limited to a maximum of 20
participants.
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Participants are provided success-proven techniques through
role-playing situations to improve work relationships and
productivity results.
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Participants are provided tools to analyze internal processes
and develop solutions to improve the process.
Curriculum
Outline
Session
#1
-- Participants learn how to communicate for success and
improve relationships in the workplace and in their personal
lives.
Session
#2 --
Participants learn and practice how to listen actively &
communicate to build respect-based relationships.
Session
#3
– Participants learn how to deal with attitude issues and
difficult people to get needed results.
Emphasis is placed on learning emotional self-control.
Session
#4—Participants
learn to use individual brainstorming techniques, termed
“mind mapping”, as a method to develop better-written
communications.
Session
# 5—Participants discuss e-mail as a communication technique
and discuss ways to improve e-mail communications. Participant’s practice developing and writing improved
e-mails.
Session
#6
– Participants learn and practice techniques for conducting
short, organized meetings geared for results.
Sessions
#7 – Teams discover internal customer service challenges
concerning product and information flow. Team members conduct
meetings concerning internal customer service issues.
Participants learn to use flowchart techniques for process
analysis.
Session
#8
– Teams conduct meetings to select and investigate an
internal customer service issue.
Teams determine causes of flow obstacles and develop
solutions for the problem.
Session
#9—
Participants prepare team presentations on their internal
service issue and the team solutions for improvement.
Session
#10-- Course review. Teams present
their internal analysis findings and ways to improve
productivity as part of their graduation ceremonies.
Each participant graduates from the course.
Attend
class four hours per week for 10 weeks for a total 40 hours of
lecture/workshop training. Weekly worksite implementation
projects hone your skills and additional one-on-one
instruction ensures all your questions get answered!
Enrollment is limited. Apply
Now!
Did
you know?
U.S.
employers spent an average of $647 per employee for training
between May and October 1995. (That's only one-third of the
year!) Extrapolated, that means almost $2000 per year was
spent per employee in the U.S. in 1995. (Bureau of Labor
Statistics, December 1996)
May
we help you optimize your training dollars by providing free
state-funded training for your employees?
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