A program for all members of the organization
including:
- Manufacturing
- Engineering
- Quality
- Sales administration
- Customer service
The 10-week, 4-hours per class course will include
techniques for better internal and external customer
communication.
Each participant will learn and practice techniques for:
- Improved communication skills
- Active listening skills
- Maintaining your emotional control
- Dealing successfully with “difficult” people
- Professional telephone behavior
- Building productive teams
- Process improvement strategies
- Analyzing processes
- How to keep customers for life
Attend four hours per week for 10 weeks to total 40 hours
of lecture/workshop training. Weekly worksite implementation
projects hone your skills and additional one-on-one instruction
ensures all your questions get answered! Enrollment is limited.
Apply
Now!
Did you know?
U.S. employers spent an average of $647 per employee for
training between May and October 1995. (That's only one-third
of the year!) Extrapolated, that means almost $2000 per year
was spent per employee in the U.S. in 1995. (Bureau of Labor
Statistics, December 1996)
May we help you optimize your
training dollars by providing free state-funded training for
your employees?
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